Shipping policy
Last updated: August 30, 2026
This Shipping Policy describes the terms applicable to the preparation, shipment and delivery of orders placed on accoladeparis.com.
Shipping Destinations
ACCOLADE ships orders to the countries and territories available at the time an order is placed.
Shipping destinations may be changed at any time.
If a destination is not available at checkout, this means that ACCOLADE does not currently ship to that destination.
Shipping Costs
Applicable shipping costs are displayed to the customer before the order is finally confirmed.
They may vary depending on factors including:
- the destination country;
- the selected delivery method;
- the weight or volume of the order;
- the carrier’s rates.
Where free shipping is offered, any conditions required to qualify for it will be indicated on the website or during checkout.
Order Processing
Orders are prepared once payment has been confirmed.
Processing times may vary depending on order volume, launch periods, weekends and public holidays.
ACCOLADE makes every reasonable effort to prepare and ship orders as quickly as possible.
Delivery Times
Delivery times displayed on the website or during checkout are estimates based on the carrier and destination.
They begin from the date the order is shipped.
These delivery times may be affected by circumstances beyond ACCOLADE’s control, including:
- carrier delays;
- periods of high demand;
- weather conditions;
- customs inspections;
- logistical disruptions;
- public holidays.
Unless expressly stated otherwise, estimated delivery times do not constitute a guarantee that delivery will occur on a specific date.
Order Tracking
Where tracking is available, the customer will receive the information required to track the shipment of their order.
Tracking information may take some time to be updated by the carrier after the parcel has been collected.
Shipping Address
The customer is responsible for ensuring that the shipping information provided when placing an order is accurate and complete.
Customers should verify in particular:
- their name;
- their address;
- their postal code;
- their city;
- their country;
- any additional information required for delivery.
If an incorrect or incomplete address provided by the customer results in the parcel being undeliverable or returned to ACCOLADE, the customer may be charged the costs associated with reshipping the order.
Unclaimed or Refused Parcels
Where a parcel is returned to ACCOLADE because it was not claimed, was refused, or could not be delivered for a reason attributable to the customer, ACCOLADE may contact the customer to determine how to proceed.
Reshipping may be subject to the payment of additional shipping costs.
This provision does not limit any statutory rights available to consumers.
Parcels Lost or Damaged in Transit
Where the carrier has been offered by ACCOLADE, the risk of loss of or damage to the product passes to the customer when the customer, or a third party designated by the customer, physically takes possession of the product.
If a parcel appears to be lost or damaged, or if its tracking information shows an issue, the customer is invited to contact ACCOLADE at:
and provide their order number together with any relevant information.
ACCOLADE may take the necessary steps with the carrier.
If the product is lost or damaged before delivery to the customer in circumstances where ACCOLADE legally bears the shipping risk, ACCOLADE will apply the remedies provided for under applicable law.
International Shipping
For orders shipped outside the European Union, customs duties, import taxes or other local charges may be imposed by the authorities of the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
ACCOLADE has no control over the amount of such duties or taxes.
Customers are advised to check with the relevant authorities in their country before placing an order.
Customs inspections or formalities may also result in additional delivery delays.
Taxes and Import Charges
Prices, taxes and fees displayed during checkout are applied based on the information available for the selected destination.
Where customs duties, taxes or import charges are not collected directly at checkout, they may be charged to the customer upon importation or delivery.
Refusal to pay any customs duties or import taxes that may be due does not automatically release the customer from any costs resulting from the return of the parcel, subject to applicable mandatory legal provisions.
Order Changes or Cancellations
Once an order has been confirmed, ACCOLADE cannot guarantee that it can be modified or cancelled before shipment.
Customers may nevertheless contact us as soon as possible at:
ACCOLADE will make reasonable efforts to accommodate the request if the order has not yet been processed or shipped.
This provision does not limit the statutory right of withdrawal that may apply after receipt of the order.
Returns
Returns are subject to our Return Policy, available on the website.
Except where applicable law requires otherwise, return shipping costs resulting from the exercise of the right of withdrawal are the responsibility of the customer.
Contact
For any questions regarding the shipment or delivery of an order:
ACCOLADE – Alma Caret
8 rue Boucry
75018 Paris
France
Email: contact@accoladeparis.com
Phone: +33 6 29 92 32 92