Privacy policy
Last updated: August 30, 2026
Accolade operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). Accolade is a store powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the practices regarding the collection, use and disclosure of your information described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual.
Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, address, billing address, shipping address, phone number and email address.
- Financial and payment information, including information necessary to process your payment, transaction details, payment method and payment confirmation.
- Account information, including your username, password, preferences and settings when you create an account.
- Transaction information, including items you view, add to your cart, purchase, return or cancel, as well as your previous transactions.
- Communications with us, including information you provide when contacting our customer service.
- Device information, including your browser, network connection, IP address and certain technical identifiers.
- Usage information, including information about how you interact with our website and Services.
Sources of Personal Information
We may collect personal information from the following sources:
- directly from you when you use the Services, place an order, create an account or communicate with us;
- automatically through the Services, including through cookies and similar technologies;
- from our service providers when they process certain data on our behalf;
- from Shopify, our partners or other third parties when necessary for the operation of the Services.
How We Use Your Personal Information and Legal Bases
We use your personal information for the following purposes:
-
Processing and fulfilling orders: managing orders, payments, deliveries, returns, refunds and customer service.
Legal basis: performance of the contract entered into with you. -
Compliance with our legal and accounting obligations: retaining certain information relating to orders, transactions and invoices.
Legal basis: legal obligation. -
Security and fraud prevention: authentication, detection of fraudulent behavior, securing payments and protecting our Services.
Legal basis: ACCOLADE’s legitimate interest in securing its business and Services. -
Communicating with you: responding to your requests, providing customer support and sending communications relating to your orders.
Legal basis: performance of the contract or legitimate interest, depending on the nature of the request. -
Marketing and commercial communications: sending emails, SMS messages or other promotional communications where your authorization is required by applicable law.
Legal basis: your consent, which you may withdraw at any time. -
Audience measurement, personalization and advertising: analyzing use of the website, personalizing the user experience and providing personalized advertising where required by applicable law.
Legal basis: your consent, where required by applicable law. -
Compliance with legal obligations and dispute management: responding to requests from competent authorities, complying with our regulatory obligations and defending our rights.
Legal basis: legal obligation or legitimate interest, depending on the circumstances.
How We Disclose Personal Information
In certain circumstances, we may disclose certain personal information to third parties where necessary and in accordance with applicable law.
These recipients may include:
- Shopify;
- payment service providers;
- carriers and logistics providers;
- IT, hosting, storage or analytics providers;
- customer service providers;
- marketing and advertising partners, where permitted by applicable law;
- administrative or judicial authorities where required by law.
We may also disclose certain information when you ask us to do so or when you consent to such disclosure.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.
Information you submit through our store may be transmitted to Shopify and certain service providers located in different countries in order to operate the Services.
Shopify may also process certain information as a data controller for its own purposes.
To learn more about how Shopify uses your personal information, you can review Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy/app-users
You may also visit Shopify’s Privacy Portal:
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy practices, security or content of these third-party websites.
We recommend reviewing their own privacy policies before providing them with your personal information.
Children’s Data
Our Services are not specifically intended for children.
We do not knowingly collect personal information from children where such collection is not permitted by applicable law.
If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us to request its deletion where applicable.
Security and Retention of Your Information
We implement reasonable measures to protect the personal information we process.
However, no method of electronic transmission or storage can guarantee absolute security.
We retain your personal information only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations.
Information relating to orders, transactions and invoices may, in particular, be retained for the periods required by applicable accounting, tax and commercial regulations.
Information used for direct marketing purposes is retained for the period permitted by applicable law or until you withdraw your consent or exercise your right to object, as applicable.
Your Rights and Choices
Depending on applicable law, you may have the following rights regarding your personal information:
- Right of access: you may request information about the personal information we hold about you.
- Right to rectification: you may request the correction of inaccurate or incomplete personal information.
- Right to erasure: you may request the deletion of certain personal information under the conditions provided by applicable law.
- Right to restriction of processing: you may request that certain processing activities be restricted.
- Right to object: you may object to certain processing of your personal information, including in circumstances provided by applicable law.
- Right to data portability: you may request to receive certain personal information in a structured format and, where applicable, request that it be transferred to another data controller.
- Right to withdraw your consent: where we process your information on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
- Managing marketing communications: you may unsubscribe from our promotional communications at any time by using the unsubscribe link included in our emails.
You may exercise your rights by contacting us at:
We may need to verify your identity before processing your request.
We will respond to your request within the time limits required by applicable law.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember your preferences, measure audience engagement, improve our Services and, where you consent, personalize content or advertising.
Where applicable law requires your consent, the relevant cookies will only be placed after such consent has been obtained.
You can manage your cookie preferences using the tools available on the website.
Complaints
If you believe that the processing of your personal information does not comply with applicable law, you may contact us at:
You may also lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority:
Commission Nationale de l’Informatique et des Libertés
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
International Transfers
Certain personal information may be transferred, stored or processed in countries outside the European Economic Area.
Where such transfers are subject to the GDPR, we rely on safeguards recognized by applicable law, including an adequacy decision by the European Commission or the European Commission’s Standard Contractual Clauses, where necessary.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, Services or applicable laws and regulations.
The updated version will be published on the website and the “Last updated” date will be amended accordingly.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
ACCOLADE – Alma Caret
8 rue Boucry
75018 Paris
France
Email: contact@accoladeparis.com
Phone: +33 6 29 92 32 92
ACCOLADE is the data controller responsible for the processing of personal data carried out in connection with its business activities.